{"id":363678,"date":"2026-04-09T19:04:03","date_gmt":"2026-04-09T19:04:03","guid":{"rendered":"https:\/\/www.trip.travel\/?page_id=363678"},"modified":"2026-04-12T15:51:08","modified_gmt":"2026-04-12T15:51:08","slug":"questions-frequentes","status":"publish","type":"page","link":"https:\/\/croatia24.travel\/fr\/questions-frequentes\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"
\n
\nJusqu\u2019\u00e0 quand faut-il payer l\u2019acompte ?<\/summary>\n
\n

Afin de confirmer la r\u00e9servation, le client s\u2019engage \u00e0 effectuer le paiement dans un d\u00e9lai de 24 heures suivant la r\u00e9ception du devis ou de la demande de paiement (hors samedis, dimanches et jours f\u00e9ri\u00e9s) et \u00e0 transmettre la confirmation de paiement \u00e0 l\u2019Agence. La date limite exacte jusqu\u2019\u00e0 laquelle les dates sont maintenues sous option est indiqu\u00e9e dans la rubrique \u00ab d\u00e9lai de paiement \u00bb. D\u00e8s l\u2019envoi de la demande de r\u00e9servation, les dates s\u00e9lectionn\u00e9es sont retir\u00e9es du march\u00e9 pendant 24 heures et ne peuvent pas \u00eatre r\u00e9serv\u00e9es par un autre client. Elles apparaissent alors en jaune sur le site. Apr\u00e8s r\u00e9ception et v\u00e9rification du paiement dans le d\u00e9lai imparti, les dates sont confirm\u00e9es et affich\u00e9es en rouge, ce qui emp\u00eache toute autre r\u00e9servation sur la m\u00eame p\u00e9riode. Si la confirmation de paiement n\u2019est pas re\u00e7ue \u00e0 temps, la r\u00e9servation est consid\u00e9r\u00e9e comme annul\u00e9e et les dates redeviennent disponibles.<\/p>\n<\/p><\/div>\n<\/details>\n

\nQuand le client re\u00e7oit-il les informations sur le propri\u00e9taire et l\u2019adresse ?<\/summary>\n
\n

D\u00e8s que le paiement est enregistr\u00e9 sur le compte de l\u2019Agence ou que la transaction par carte bancaire est autoris\u00e9e, le client re\u00e7oit par e-mail toutes les informations n\u00e9cessaires concernant le logement r\u00e9serv\u00e9, notamment le nom du propri\u00e9taire, l\u2019adresse du logement et les coordonn\u00e9es de contact. En cas de difficult\u00e9 pour trouver l\u2019adresse, des instructions d\u00e9taill\u00e9es pour l\u2019arriv\u00e9e seront \u00e9galement fournies.<\/p>\n<\/p><\/div>\n<\/details>\n

\nFaut-il contacter le propri\u00e9taire avant le d\u00e9part ?<\/summary>\n
\n

Un contact direct avec le propri\u00e9taire permet de clarifier facilement toute question \u00e9ventuelle avant le s\u00e9jour. Toutefois, il ne s\u2019agit pas d\u2019une obligation, mais simplement d\u2019une possibilit\u00e9 laiss\u00e9e au client selon ses besoins.<\/p>\n<\/p><\/div>\n<\/details>\n

\nQuand le client re\u00e7oit-il le bon d\u2019\u00e9change (confirmation de r\u00e9servation) ?<\/summary>\n
\n

Le bon d\u2019\u00e9change est envoy\u00e9 par e-mail d\u00e8s que le paiement de l\u2019acompte est re\u00e7u ou que la transaction par carte est autoris\u00e9e. Il contient toutes les informations relatives au logement, y compris les coordonn\u00e9es du propri\u00e9taire, l\u2019adresse et le montant restant \u00e0 r\u00e9gler \u00e0 l\u2019arriv\u00e9e. Le client doit pr\u00e9senter ce document au propri\u00e9taire lors de son arriv\u00e9e et, apr\u00e8s r\u00e8glement du solde, re\u00e7oit les cl\u00e9s du logement. Si la totalit\u00e9 du s\u00e9jour est pay\u00e9e \u00e0 l\u2019avance, le bon d\u2019\u00e9change est envoy\u00e9 imm\u00e9diatement apr\u00e8s confirmation du paiement.<\/p>\n<\/p><\/div>\n<\/details>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Jusqu\u2019\u00e0 quand faut-il payer l\u2019acompte ? Afin de confirmer la r\u00e9servation, le client s\u2019engage \u00e0 effectuer le paiement dans un […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-363678","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/croatia24.travel\/fr\/wp-json\/wp\/v2\/pages\/363678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/croatia24.travel\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/croatia24.travel\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/croatia24.travel\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/croatia24.travel\/fr\/wp-json\/wp\/v2\/comments?post=363678"}],"version-history":[{"count":2,"href":"https:\/\/croatia24.travel\/fr\/wp-json\/wp\/v2\/pages\/363678\/revisions"}],"predecessor-version":[{"id":391148,"href":"https:\/\/croatia24.travel\/fr\/wp-json\/wp\/v2\/pages\/363678\/revisions\/391148"}],"wp:attachment":[{"href":"https:\/\/croatia24.travel\/fr\/wp-json\/wp\/v2\/media?parent=363678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}