How can I book accommodation through your agency?
If you decide to book a specific accommodation unit, you need to submit a booking request by filling out the reservation form with all required information. After submitting the form, you will receive a price calculation including all selected services and the required advance payment. Our team will verify availability with the property owner and, once confirmed, send you an official payment request with all booking details. To confirm the reservation, the advance payment must be completed within 24 hours of receiving the payment request, otherwise the selected dates may be booked by another client. After completing the payment, you should send the payment confirmation by email, while credit card payments are confirmed automatically. Once the payment is received, we will send you a voucher containing all accommodation details, which serves as confirmation of your reservation.
How is the payment made?
The payment is usually made in two parts, where the first part (advance payment) is paid in advance and the remaining balance is paid upon arrival directly to the property owner. In some cases, the full amount must be paid in advance to the agency’s account, typically no later than 30 days before arrival. The advance payment is usually 50% of the total price, however in certain cases, such as short-term bookings or visa-required clients, 100% of the amount must be paid immediately. You will always be informed about the exact payment conditions in the official payment request. If you require an invoice, for example for employer reimbursement, you must indicate this when submitting your booking request.
When will I receive information about the owner and address?
After the payment is received, we will send you all important accommodation details by email, usually within 5 working days, or immediately if your arrival date is close. This includes the owner’s name, property address and contact details. In case the location is difficult to find, you will also receive detailed arrival instructions.
When will I receive the voucher (booking confirmation)?
The voucher will be sent to you by email after the payment is received or the credit card is authorized, usually within 5 working days, or immediately if your arrival date is close. The voucher contains the owner’s details, accommodation address and the remaining balance to be paid upon arrival. Upon arrival, you present the voucher to the owner and after paying the remaining amount you will receive the keys. If the full amount is paid in advance, the voucher is sent immediately after the payment is confirmed.
